FAQs

Welcome to our FAQ page! Here you’ll find answers about editable Corjl templates, digital downloads, printing, file access, and order policies.

If you still need help, feel free to reach out through our live chat or contact us page.

Topics

Frequently-Asked Questions

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I. Before Purchasing

Do you offer printed products?

No. All products sold in our shop are digital files only.

Do I need special software?

Most editable templates are accessed through Corjl directly in your browser. Non-editable products can usually be opened using standard PDF or image viewing software.

Can I try the template before purchasing?

Some listings may include a demo link in the product description when available.

How do I know if a product is editable?

Editable products will clearly mention Corjl or editable template access in the product description. Products that are non-editable will list the included file formats such as PDF, JPG, PNG, or ZIP files.

This will reduce accidental purchases.

II. Editable Corjl Templates

What are Corjl templates?

Corjl templates are editable digital templates that allow you to personalize the design directly in your browser without installing software. You can edit text, move elements, replace photos (on supported designs), and download your finished file instantly.

How do I access my Corjl template after purchase?

After purchase, you will receive an email from Corjl with a link to access your template. You can also log in directly at Corjl.com using your order information.

Why do I need to create a separate Corjl login?

Corjl requires users to create their own login to comply with GDPR and terms of use requirements. An added benefit is that you can conveniently access all your purchased templates in one dashboard.

Why should I avoid using Apple “Hide My Email” or private relay email addresses?

If possible, we recommend avoiding Apple “Hide My Email” or private relay email addresses ending in privaterelay.appleid.com.

Automated emails from Shopify or Corjl may sometimes be delayed, filtered, or fail to arrive properly to these addresses. This may prevent you from receiving your template access link immediately after purchase.

For the best delivery experience, please use a regular email address when placing your order.

Can I edit my template on a mobile device?

Yes. Basic edits such as changing text, moving elements, replacing images, and downloading files can be done on mobile devices.

For advanced editing features like:

  • changing font styles or colors
  • adding text boxes
  • uploading new images

we recommend using a desktop or laptop computer.

Can I upload or replace photos in my template?

Yes. You may upload your own photos or replace existing images on supported templates.

Please note:

  • Mobile devices can usually replace existing images only
  • Adding entirely new images is best done on desktop
Can I crop images inside Corjl?

No. Corjl currently does not include a built-in cropping tool.

What file formats can I download?

Available download formats may include:

  • PDF
  • JPG
  • PNG

Available options depend on the specific template.

Can I download files in CMYK color mode?

No. Corjl downloads files in RGB color mode because browsers do not support CMYK profiles.

Can I place multiple designs on one page when downloading?

Yes. During download, you can select the “Tile Different Designs” option to place multiple pages onto one PDF sheet.

III. Non-Editable Digital Downloads

What kinds of digital downloads do you sell?

In addition to editable templates, we also offer:

  • printable educational worksheets
  • graphic cliparts
  • digital illustrations
  • JPG and PNG files
  • pre-made printable designs

Please read each product description carefully to confirm whether the item is editable or non-editable.

Are all products editable templates?

No. Some products are editable templates, while others are ready-to-use digital files that cannot be edited.

Each listing clearly states the included file formats and whether editing is supported.

How will I receive my digital download files?

Your files will be delivered electronically after purchase through your order confirmation email or download page.

Some files may be delivered as compressed ZIP folders.

Will I receive a physical product in the mail?

All products are delivered digitally for instant access after purchase.

IV. Troubleshooting & Technical Support

I’m having trouble editing my template. What should I do?

Editing issues are commonly caused by:

  • unsupported browsers
  • mobile editing limitations
  • temporary loading issues
  • font rendering problems

For best results, we recommend using:

  • Google Chrome
  • Safari
  • Firefox

If problems continue, please contact us and we’ll be happy to help.

My uploaded photos look different in Corjl. Why?

For the most accurate color results, uploaded images should use RGB color mode before uploading to Corjl.

I downloaded my file on my phone but can’t find it.

Download locations vary depending on your device.

Check:

  • your Downloads folder
  • your Files app
  • your browser downloads section

If needed, you can also email the downloaded file to yourself for easier access.

V. Printing FAQs

Will printed colors look exactly the same as on screen?

Slight color variations between screen and print are normal due to:

  • monitor settings
  • printer settings
  • paper type

We recommend printing a test copy before mass printing.

How do I print my files?

You may print your files:

  • at home
  • at a local print shop
  • through an online professional printer

For editable invitation templates, we recommend professional printing services for best results.

When printing:

  • use “Actual Size” or “100% Scale”
  • avoid “Fit to Page”
  • perform a test print first

VI. Orders, Payments & Policies

What payment methods do you accept?

We securely accept payments through PayPal. You may also check out using a credit or debit card without creating a PayPal account.

Can I cancel, return, or exchange my order?

Due to the digital nature of our products, all sales are final. However, if you experience any issues with your order, please contact us and we’ll be happy to help.

Get in touch

Have questions about your order, or a general enquiry?